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tax hate

Last night just before bed (i.e 12:30am) I checked my turbotax again and it told me that I had never e-filed at all. I shot off an irate note promising wrath if it was still broken today. Around 11:30 my time today I got email that my e-filings had been accepted.

When I get home I will print and send the proper stuff to support the filing, assuming the client side of their p.o.s. is once again working.


( 5 comments — Leave a comment )
Apr. 18th, 2007 08:27 pm (UTC)
Not that it well help you much, but Slashdot (among others) is reporting that TurboTax had a meltdown this year.

Hang in there!
Apr. 18th, 2007 08:50 pm (UTC)
They did that last year as well, and the year before. That's why I will no longer be using them after this year - I did everything adequately early and they still didn't make their software correctly handle the failure of their database server.

Instead of reporting that it couldn't reach the server, which would have been the real problem, it tried to set up a second swipe of my credit card to re-charge, and the 'help' page was all about how there would be no refunds for problems at the IRS site.

Except that the IRS accountant I spoke with told me that the early e-file rejection never even reached their computers; it was processed by a handshake with the IRS which revealed a mismatch, and therefore they never transmitted to the IRS. It was still all on TurboTax's own servers.

That would be grounds for getting the payments back via Visa's anti-fraudulent seller program. But I'm pretty sure it was just yet more bad error handling.
Apr. 18th, 2007 08:53 pm (UTC)
The IRS is granting amnesty to people who file today via TurboTax due to the server meltdown.

I know that does nothing to mitigate your ire, but it was a nice thing for me to learn (via NPR).

Apr. 18th, 2007 09:21 pm (UTC)
I figured - historically, the IRS has granted a filing date at the time the e-File was initiated.

What made me wish for a cudgel and an Intuit manager's head to beat with it, was that they appeared to have lost my filing completely, and that would have been completely unacceptable.

In alternate tax news, I also wanted to beat with a cudgel that annoying/stupid woman on the H&R Block advert who was mocking her husband for using a tax prep software package rather than a human.

Because we all know that at the last minute the human can solve all your problems while the package cannot. And it's so incredibly supportive to mock the man, and so effective since she didn't lift a finger to do them differently herself.
Apr. 19th, 2007 12:15 am (UTC)
"Because we all know that at the last minute the human can solve all your problems while the package cannot."

Bear with me, I got a phone call today that the lab work I had done this week (regarding my medication) was showing things are slightly out of kilter, and I'm groggy and fatigued today as it is. But... huh? I'm not sure why this particular statement is offered in sarcasm. It appears to imply that human support doesn't make a difference.
( 5 comments — Leave a comment )


Steve Hutchison

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