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Fail on an Amazonian scale.

One of my LJ friends (cannot find the post at the moment) had found an item on Amazon ... I beliueve it was an alarm clock ... selling for 209.00 ... and in my shock that they were charging that much for a plastic alarm clock, no matter how lovely the design, I sent them a comment.

Their clueless automated response is amusingly clueless.

Hello from Amazon.com!

Thank you for submitting your comments through the Feedback Box.

This is an automated response to confirm that we have received your comment. We ask that you please not respond to this auto-generated e-mail message.

If an item is listed as "Out of stock," Amazon.com is not able to offer the title for sale. If a title is listed as out of stock no button for 1-Click or Shopping Cart orders will appear on product detail pages.

Individual merchants however can still list their items for sale. Sellers may list items for sale at any price they feel is fair. If the item has become rare or collectible, it is possible that sellers will list the item at a price significantly higher than the original retail price.

For these reasons you may occasionally see an item with an Amazon.com list price lower than any of the prices being asked by individual sellers.

Best regards,

Please visit our help pages at www.amazon.com/help to find answers to frequently asked questions.

In the Feedback Box you entered:
That price seems out of line. They sell in Big Lots for under $20. Do you have a database entry error?

The disclaimer that it might be rare or collectible... not particularly, if Big Lots is dumping them in the low 20s.


( 7 comments — Leave a comment )
Nov. 25th, 2008 11:19 pm (UTC)
More likely someone set the price themselves for the used product they are selling. Not so far fetched, even if it is silly.
Nov. 25th, 2008 11:26 pm (UTC)
Could be. They really should toss or flag outliers like that.
Nov. 26th, 2008 12:06 am (UTC)
Anything that is out of stock but has a listed sale price on Amazon means it's being sold by a reseller.
Nov. 26th, 2008 01:38 am (UTC)
At the time I don't think it was listed out of stock per se. They don't sell it directly, and they had a bunch of different listings for it, most of them about $20-25 - but when I say flagging outliers, I mean they should use their db analysis to detect when something looks wrong (like a single item selling at 4x the average) so that a human can investigate, and perhaps hand-tune the offered price. When the highest price is presented as the first price, something is broken.
Nov. 25th, 2008 11:33 pm (UTC)
I bought my Big Ben clock at Big Lots for $15 and Amazon had it for (I think) $109.
Nov. 26th, 2008 12:28 am (UTC)
I wasn't sure if it was you or snobahr when I started the post, and I had forgotten if it was a clock or a cookbook.

I suspect the two posts came close together.
Nov. 25th, 2008 11:35 pm (UTC)
They wised up and lowered the price considerably:
( 7 comments — Leave a comment )